Last updated: 15 September 2026
SiFlex Tubes Ltd is responsible for personal information collected through siflex.co.uk and related trade enquiries. Company number: 15146589, registered in England and Wales. Registered office: 15 Angels Ground, St. Annes Park, Bristol, England, BS4 4JA. Contact: contact@siflex.co.uk or +44 7480 446055.
When you contact us, we receive the details you provide, such as your name, company, email address, telephone number, delivery postcode, order reference, products of interest and requirements. We keep enquiry correspondence and information needed to arrange quotations, samples and orders. Our website systems may also record technical information such as IP addresses, browser details and submission times for operation and security. Please do not include payment card details or sensitive personal information in the enquiry form.
We use your information to answer questions, discuss distribution opportunities, provide quotations and arrange samples or orders. For business contacts, we rely on our legitimate interests in responding to enquiries and managing customer relationships. Where you contract with us personally, processing may be necessary to take steps at your request before a contract or to perform that contract. We also process information where required to meet legal obligations. Sending an enquiry does not subscribe you to a mailing list.
Enquiries are stored in our website system and sent to our company email. Relevant information may be handled by website hosting, email, IT and security providers. When arranging deliveries, we share necessary contact and delivery details with couriers and fulfilment partners. Relevant information may also be shared with our manufacturer where needed to fulfil your requirements, professional advisers or authorities where legally required. We limit the information shared to what is needed for the purpose.
We retain enquiry information for as long as needed to deal with the enquiry, follow up relevant discussions and maintain an ongoing business relationship. For orders and related records, retention also depends on accounting and tax requirements, warranties and the need to establish or defend legal claims. You can contact us to ask about retention of your particular information or request deletion where applicable.
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal information. Where processing relies on consent, you can withdraw it. Contact contact@siflex.co.uk to exercise your rights.
You can object to processing based on legitimate interests on grounds relating to your situation. You can object to direct marketing at any time.
Our website uses WordPress and Elementor to display pages and handle enquiries. Hosting, security and website services can process technical information needed to deliver and protect the site. Administrative sign-in uses cookies. Links to other websites are subject to those websites’ privacy notices. We will update this notice if the way we use website data changes.
Please contact us if you have questions or concerns about your information. You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113.